Our friend had ordered from overseas before, and was hoping to add in this Figaro order to an existing one to save on postage. So she ordered one copy of The Marriage of Figaro, in a hardback edition for $75 as well as a copy of The Barber of Seville for $95 with $40 postage in January. The music arrived about a month later, but it was a paperback edition, not a hardback!
After waiting a few weeks for a reply, the website finally told her to post the score back to them (at a postage cost to her of $73.93, almost as much as the score in the first place!) and they would refund her money (but not the postage charges!). After a few emails back and forth, they finally agreed to a refund of the postage charges as well. In March!
Having had no luck for the past three months, she tried another website, and ordered a Hardback copy of The Marriage of Figaro for a similar price. You can imagine her frustration when 10 days later, a paperback cover arrived!! She filled out an online form to report delivery of the wrong item, and received an email to say that the website had received her request and an agent would contact her in 24 hours. A few days went past, and no one called her. After filling in a second form, she finally got a response and had the money refunded.
But she was still without the hardback score she had ordered 4 months ago!
What about Clear Music? Well a hardback copy of Figaro was sitting on the shelf, waiting for someone to pick it up. And no postage costs!